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Technology may have changed the way people shop, but when it comes to customer service, consumers still want a more traditional way to ask questions or voice concerns. The Drift and SurveyMonkey Audience 2019 State of Conversational Marketing report found that, among 1,000 survey respondents, 39 percent indicated they had a good customer service experience with an online chat platform. Such positive experiences were far less frequent with chatbots, as only 16 percent of respondents indicated they had good customer service interactions with these widely utilized programs designed to simulate conversations with human users. Survey respondents indicated live chats with human beings outperformed chatbots because communication with humans was easier and more convenient. But chatbots still have a place in customer service solutions, as forecasters predict they will provide an avenue to considerable revenue in the years to come. In fact, one estimate from Juniper Research indicates that chatbots are expected to drive more than $112 billion in retail sales by 2023. That’s no small feat, as retail sales from chatbot interactions were estimated to total $7.3 billion in 2019. The meteoric rise in estimated sales from chatbot-related interactions underscores how profitable these services can be if used correctly.
Read moreThe Oklahoma Employment Security Commission (OESC) reports that continued unemployment claims and continued claims’ four-week moving average decreased, while initial claims and initial claims’ four-week moving average increased for the week ending July 9.
Read moreThe Biden-Harris administration Thursday released final guidance for eligible states and the Navajo Nation on how to apply for the first $725 million in funding available for reclaiming abandoned mine lands (AMLs). President Biden’s Bipartisan Infrastructure Law provides a total of $11.3 billion in AML grant funding over 15 years to eligible states and Tribes to help communities eliminate dangerous environmental hazards and pollution caused by past coal mining while creating good-paying jobs and revitalizing coal communities. The final guidance was
Read moreThe money that your federal government spends is divided into two categories: mandatory spending, where Congress unacceptably put it on autopilot, and discretionary spending, which has to be directed each year. For now, let’s set aside the runaway mandatory part and talk about the money that makes up Congress’ traditional role in the power of the purse. Discretionary spending, this category that Con gress originally oversaw, is made up of 12 annual bills known as appropriations. And to make this explanation even more complicated, this week, the House is voting on a so-called “minibus,” the combination of six of the traditional 12 appropriation bills for the next fiscal year.
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A suspect with a Sasakwa address faces multiple charges in the District Court of Seminole County after allegedly setting a fire and then eluding officers without a license.
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The Seminole Public Works Department took advantage of extremely dry conditions with a controlled burn in Boom Town Park earlier this week. The burn was a hot job, with temperatures already in the 90’s during the “cooler” morning hours, but it made short work of what is usually a challenge to weed-eat up the steep hill and around the rocks. —Staff Photo by Bob Melton
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